Privacy Policy

We are GardenStreet. We’re committed to protecting and respecting your privacy and personal data.

We take your privacy and personal data seriously, and will only use your personal information to enhance our service, & to provide the products and services you have requested from us.

To make everything as simple as possible, we’ve made this basic easy-to-digest guide to keep our privacy policy transparent, clear and jargon free.


Who are we?

We are Garden Street, although you may at times see us referred to as ‘Alexandra Retail Limited’ (which is our formal company name). We’ve been retailing garden products in the UK since 2008, and have a Cheshire showroom and Customer Service Centre.

Hampton House, Weston Road, Crewe, CW1 6JS


What is a privacy policy?

This policy explains when and why and when we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose and manage it, and how we keep it secure.


What personal data do we collect?

When placing an order, we may ask you for certain personal data to provide you with the products or services you request. This personal data includes:

-          -Contact Details (Name, Email, Telephone Number, Billing Address & Delivery Address)

-         - Personal Preferences including Cookie Preferences

-          -Login & Account Information

-          -IP Address

If you make a purchase from us, your credit/debit card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. These details are not held by ourselves.


How and why are we collecting your personal data?

We collect your personal data where appropriate, to ensure that you receive a high level of service in fulfilling your order. For example, we collect your delivery address so that we can deliver your order, your phone number to arrange delivery, and email address for your order confirmation.


How will it be used and who will it be shared with?

Your personal data will be used for processing and fulfilling your order, personalise/enhance your use of the website, and post offers of other products and services we offer to you.

For example, we may use your information to:

-         -Process an order that you have made

-         -Seek your views or comments on the services we provide

-         -Arrange the delivery of your item

--     -Send you communications of special offers/latest news

-Arrange Assembly/Installation of your item (where applicable) 

-Providing finance on an order through our finance provider (DekoPay)

Example: When processing your order, we may pass on your contact number to the carriers to call you to arrange delivery. We may also pass your delivery address to external carriers to ensure your order is delivered to correct address

We do not pass any personal data on to third parties for purposes other than fulfilling your order.


Will I be contacted via my personal data?

We may use your personal data to help fulfil your order. For example, we would need your delivery address to know where to send your order to. We also may need your contact number to call you should we need to arrange a delivery date with you.

From time to time, we would like to contact you with special offers, competitions, and our latest news. You can opt in to receive marketing information, and should you no longer wish to receive marketing information, we can remove you from our subscriber list.  

Can I request that my personal data is deleted?

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as necessary. You can request that we remove identifiable information that we hold against you.

We will never sell your personal data, and do our utmost to keep your details safe and secure. You can change your mind on the personal information we hold, email us at any time on


Does use cookies?

Garden Street uses for performance, and advertising purposes. It enables our own system to recognise you when you visit our website again and improve our service to you.

Cookies are accepted when using our website. You can always change your preference by clearing Cookies via your browser. For more information on Cookies, visit our Cookie Policy page.


If you would like a hard copy of this page or our privacy policy, please feel free to contact us on 0333 577 1926, via, or to our usual mailing address and we will send a paper copy to you free of charge.

For more information, feel free to read our full privacy policy by clicking here.