Privacy Policy

We are GardenStreet. We’re committed to protecting and respecting your privacy and personal data.

We take your privacy and personal data seriously, and will only use your personal information to enhance our service, & to provide the products and services you have requested from us.

To make everything as simple as possible, we’ve made this basic easy-to-digest guide to keep our privacy policy transparent, clear and jargon free. 

It'll also explain how we'll store and handle this data, and keep it safe.

 

Contents of Privacy Notice:

1. Who are we?

2. What is a privacy policy?

3. What personal data do we collect?

4. How and why we are collecting your personal data?

5. When do you collect personal data from me?

6. How will it be used and who will it be shared with?

7. How do you protect my personal data?

8. Will I be contacted via my personal data?

9. How long will you keep my personal data?

10. Can I request that my personal data is required?

11. Can I request that Garden Street stop contacting me for marketing purposes?

12. Does Garden Street use cookies?

13. Further Information

 

1. Who are we?

We are Garden Street, although you may at times see us referred to as ‘Alexandra Retail Limited’ (which is our formal company name). We’ve been retailing garden products in the UK since 2008, and have a Cheshire showroom and Customer Service Centre.

Our Address is:

Hampton House, Weston Road, Crewe, CW1 6JS

 

2. What is a privacy policy?

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose and manage it, and how we keep it secure.

 

3. What personal data do we collect?

When placing an order, we may ask you for certain personal data to provide you with the products or services you request. This personal data includes:

-          -Contact Details (Name, Email, Telephone Number, Billing Address & Delivery Address)

-         - Personal Preferences including Cookie Preferences

-          -Login & Account Information

-          -IP Address

If you make a purchase from us, your credit/debit card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. These details are not held by ourselves.

 

4. How and why are we collecting your personal data?

We collect your personal data where appropriate, to ensure that you receive a high level of service in fulfilling your order. 

In specific situations, we can collect and process data with your consent. For example, when you tick a box to receive email newsletters.

In specific situations, we need you personal data such as phone number, email address, or home address to help fulfil your contract with us. For example, for home delivery we'll collect your address details to deliver your purchase and pass these on to the delivery services.

If the law requires, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.
 
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalised offers. 
 
 
5. When do you collect personal data from me?

We collect data from you when you interact with us, this includes the below:
 
  • When you visit our website and use your account to buy products and services
  • When you place a purchase and checkout as a guest (do not make an account)
  • When you create an account with us
  • When you place an order in store or by phone
  • When engaging with us on social media (such as Facebook or Twitter)
  • When you sign up to our newsletter
  • When you contact us by any means (such as 'Ask a Question' through the website, or send us an email)
  • When entering competitions we may be running
  • When you choose to complete a survey/review of our product or service
  • When you've given a third party permission to share with us the information they hold about you (such as DekoPay for finance options, Paypal etc)
  • When you visit our showroom we have CCTV systems which may record your image during your visit.
 

6. How will it be used and who will it be shared with?

Your personal data will be used for processing and fulfilling your order, personalise/enhance your use of the website, and post offers of other products and services we offer to you.

For example, we may use your information to:

  • Process an order that you have made
  • Seek your views or comments on the services we provide (such as reviews.co.uk)
  • Arrange the delivery of your item
  • Send you communications of special offers/latest news
  • Arrange Assembly/Installation of your item (where applicable)
  • Providing finance on an order through our finance provider (DekoPay)

Example: When processing your order, we may pass on your contact number to the carriers to call you to arrange delivery. We may also pass your delivery address to external carriers to ensure your order is delivered to correct address

We do not pass any personal data on to third parties for purposes other than fulfilling your order.

 

7. How do you protect my personal data?

We understand the importance of data security to our customers. We treat your data with the utmost care and take all appropriate steps to protect it.

Our website is secured via 'https' technology. For more information on this, see Payment & Security.

Access to your account is password protected.

Details such as payment card information is tokenised for protection.

 

8. Will I be contacted via my personal data?

We may use your personal data to help fulfil your order. For example, we would need your delivery address to know where to send your order to. We also may need your contact number to call you should we need to arrange a delivery date with you.

From time to time, we would like to contact you with special offers, competitions, and our latest news. You can opt in to receive marketing information, and should you no longer wish to receive marketing information, we can remove you from our subscriber list.

 

9. How long will you keep my personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.
 

10. Can I request that my personal data is deleted?

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as necessary. You can request that we remove identifiable information that we hold against you.

We will never sell your personal data, and do our utmost to keep your details safe and secure. You can change your mind on the personal information we hold, email us at any time on sales@gardenstreet.co.uk

 

11. Can I request that Garden Street stop contacting me for marketing purposes?

Yes, you can either:

  • Click Unsubscribe which is on the bottom of marketing emails sent to you
  • Contact sales@gardenstreet.co.uk who can assist

12. Does Garden Street use cookies?

Garden Street uses cookies for performance, and advertising purposes. It enables our own system to recognise you when you visit our website again and improve our service to you.

Cookies are accepted when using our website. You can always change your preferences by clearing Cookies via your browser. For more information on Cookies, visit our Cookie Policy page.

 
 
13. Further Information

If you would like a hard copy of this page or our privacy policy, please feel free to contact us on 0333 577 1926, via sales@gardenstreet.co.uk, or to our usual mailing address and we will send a paper copy to you free of charge.

For more information, feel free to read our full privacy policy by clicking here.

If you have any questions please feel free to contact us via the above contact details.

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