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Privacy Policy


1. Introduction

Alexandra Retail Limited believes strongly in protecting our customers privacy, so that when we collect information from you when you use our website to purchase goods, we will use our best endeavours only to use it or disclose it in a manner stated below.  By using our website services, you agree that we may do so.

2. Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  We will retain your information for a reasonable period as long as the law requires. Please note we do not store any credit or debit card details either manually or electronically. All processing of credit card details is done over secure links to servers hosted by Sage Pay or Paypal. With Sage Pay you have the option to have their secure servers keep your credit card details for future purposes. However you will always have to provide your CV number as this is not stored for security purposes.

 3. Information We Collect

When you use this site you will be asked to provide certain information to enable us to fulfill your order and process your payment.  We may also collect information about your usage of our website as well as information about you from emails and letters that you may send to us.

You will provide certain information when you search for a product, place an order, purchase a product, provide information under your account or communicate with us by phone, email or otherwise.  As a result of such action you might supply us with information such as your name, address and phone number, email address, credit card information, people to whom purchases have been shipped (including addresses and phone numbers) etc.

4 Use of Your Information

We are the sole owners of the information collected on this website.  We will not sell, rent or otherwise disclose your personal information to any third party, without your consent except in the following circumstances:

(a) To provide you with access to all parts of our site and to supply the goods you have requested;

(b) To invoice you and contact you when necessary concerning your orders.  We will also use and analyse the information we collect so that we can administer, support, improve and develop our business;

(c) Where we may be required to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services.

5. Disclosure of Information

The information you provide to us will be held on our computers and may be accessed by or given to our staff working outside the UK and for third parties, who act for us for the purposes set out in this policy or for other purposes approved by you.  Third parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.  They are bound by confidentiality agreements not to disclose any information for any other purpose other than to perform their functions.

In particular we may pass your information to our suppliers in order to fulfil requirements under manufacturer’s warranties supplied with products which you may purchase from our website.

We will disclose your personal information to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or if we believe that such action is necessary to:

(a) comply with the law or with legal process;

(b) protect and defend our rights and property or that of our customers;

(c) prevent fraud;

(d) protect against abuse, misuse or unauthorised use of our website; or

(e) protect the personal safety or property of our customers or the public (e.g. if you provide false or deceptive information about yourself or attempted to pose as someone else, we will disclose such information about you as we have to assist any type of investigation into your actions).

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.   

6. Links

Our website may contain links to other websites.  Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

7. Accessing and Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  If you wish to do this, please contact us.  We are entitled by law to charge a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.

8. Changes to our Privacy Policy

If you have any concerns about privacy at Alexandra Sheds Limited please email your concerns to us and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and Conditions of Use will change also.  We may email periodic reminders of our notices and conditions, unless you have instructed us not to do so, but you should check our website frequently to see recent changes.  Unless stated otherwise our Privacy Notice applies to all information that we have about you and your account.  We stand by the promise we make, however, we will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of effected customers. 

9. Contact

All comments, queries and requests relating to our use of your information are welcome and should be addressed to :

by post to:-

Alexandra Retail Limited
Hampton House
Weston Road

by email to:-

by phone to:-

0333 577 1926