As an online retailer, we do not always carry stock of an item and may arrange for your product to be delivered direct from one of our suppliers. As a result we are reliant on the supplier giving us accurate stock levels. But it may be that, between you placing an order when we believe stock to be available and us forwarding your order to the supplier, that stock has been used. In this situation we will contact you to inform you that the product is out of stock. We will inform you if further stock will be available and when. You can then decide if you would like to wait for the stock to arrive. You will always have the option to cancel the order and receive a full refund.
Under the Consumer Rights Act 2015, whereby the customer has 30 days to reject goods that are unsatisfactory quality, unfit for purpose or not as described, for a full refund. After 30 days the consumer must give the retailer an opportunity to repair, but should the repair fail, then the customer can obtain a full refund or partial refund should they wish to retain the goods. After the first 6 months after delivery, the consumer must prove that the goods were faulty at the time of delivery.
If, when the goods are delivered, they are damaged, have parts missing or they are not the product ordered, please contact us as soon as possible and within at least three days so that we can look to source a replacement product or parts as promptly as possible.
If you wish to cancel your order after delivery: